File a Complaint/Dispute

Dispute Resolution Form

Before the The Financials Entities can consider your dispute, you need to have complained to the financial services provider and given it an opportunity to resolve your dispute. In most cases, it has 14 days to respond.

Action to date

Yes, I have previously lodged or registered this dispute with the Financials Entities.

No, this is the first time I have lodged or registered this dispute with the Financials Entities.

Applicant details

Country of residence

First Name

Your Email

Family name

Phone number

Dispute details

Name of the broker you have a dispute with

Another Broker

Please provide a reference number so that your financial services provider can locate the correct information

Please describe the nature of your complaint.

Additional Comments

What do you think is a fair and reasonable resolution to the dispute?

Supporting documents
Please attach copies of all documents you have that relate to your dispute. If your financial services provider has written to you about your dispute, please ensure that you provide a copy of its response.
Please do not submit the following information:
01) Personal ID documents: passports, driver’s licenses or other forms of personal identification
02) Financial documents: bank statements, debit/credit card details
03) Login information: usernames or passwords for trading, banking or other accounts

Please note: Financials Entities representatives will never ask you for your personal or financial details in the process of handing client disputes

Dispute Resolution Form

Action to date

The Financials Entities services are absolutely free for traders

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FINACOM PLC LTD

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